Refund policy

Luxe' Esthetics Studio Return & Refund Policy

At Luxe' Esthetics Studio, we stand behind the professional skincare products we offer.

Skincare Products

  • Due to the nature of skincare and personal care products, we cannot accept returns or exchanges on opened or used items.
  • If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery with photos so we can make it right.

Unopened Products

  • Unopened products may be returned within 14 days of delivery.
  • Products must be unused, unopened, and in original packaging.
  • Return shipping is the responsibility of the customer unless the error was ours.

Gift Cards

  • Gift cards are non-refundable and cannot be exchanged for cash.

Services

  • Spa services, memberships, and treatment packages are non-refundable.